At BNP Paribas, we strive to provide our clients with the highest possible standards in service. If for any reason you are not entirely satisfied with our service, products or employees, please let us know. We value your feedback and endeavor to resolve your complaints fairly.

Who to contact:

Your assigned Relationship Manager, Desk Head or usual BNP Paribas contact person; or

Your correspondent Complaint handling unit/contact;

PT Bank BNP Paribas Indonesia

PT BNP Paribas Securities Indonesia

Kindly contact the relevant business line for more efficient handling of your complaint.

What is the process?

For verbal complaint, we will aim to provide you with a written interim or final response with our findings within 5 working days from the date of receipt. For a written complaint, we will aim to provide you with a written interim or final response with our findings within 20 working days from the date of receipt.

If you have additional information or documents regarding your complaint, please provide them to us to assist in our investigation.

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